2 Factor Authentication

What is Two-Factor Authentication?

Two-factor authentication (2FA, two-step verification, or dual-factor authentication) is a security process in which users provide two different authentication factors to verify themselves. 

These steps provide added protection for your account credentials and details


Is 2FA required to maintain my membership?

No, Two-Factor Authentication is not required to be a member of SeekingArrangement. It is heavily encouraged, however, to ensure the utmost security for your information.


How does it work?

The first time you log in from any device (or when you reset your password) you will be sent a unique code using either of our methods explained below. 

This code will be then required to log in -- meaning someone would need both your password and access to your phone to log into your account.


Follow the steps below to get started!


1. Once you’re signed into your account, click on your profile photo at the top-right of your toolbar and select "Settings"


2. Next, select "Security Information" from the menu on the left side of your screen.


( You can also simply visit the following link:


3. You can enable or disable security settings from here, including Security Questions and 2FA.


 


4. Once you select "Enable" under the Two-Factor Authentication field, you'll need to choose between one of two Authentication methods:
A.  Text Messages - you will receive a verification code via text message, at the phone number we have on file. You'll then be prompted to enter this verification code on the website.

B.  Google Authenticator - this is the recommended method of authentication. Simply download the "Google Authenticator" app on your device to quickly generate future verification codes.


A.  Text Message Verification
Enter your phone number and country code, then select "Send Verification Code".



Once you receive the text message containing your code, enter it into the Verification Code field and select "Verify Code".


B.  Google Authenticator

Download the app to your device and follow the on-screen instructions. 

Scanning the barcode with your phone will take you directly to Google Authenticator for your account verification code.


If you're unable to use the barcode for any reason, click the red text ("Can't scan barcode?") underneath it.
A secondary code will be generated. You can copy and paste this into Google Authenticator to link your account.  The app will then provide your final account verification code, which you'll submit on the website.

Your Recovery Code


As an added precaution, you'll also be provided with a recovery code. This is very important and should be written down and stored somewhere secure -- you'll need this code later on if your Two-Factor Authentication requires a reset.

Can't Find Your Recovery Code?


That's okay! Simply reach out to our team for assistance at support@seeking.com -- we can reset it for you.  
(We will ask to verify your identity first, so it may save time to include the necessary details in your  request.)

If you are a Premium/paying member
Please verify the billing address associated with the account and/or the last transaction ID. 

If you are a Standard member: 
Please verify the date of birth and username associated with the account. 


We can also verify your account using a photo or scanned copy of your government-issued Photo ID. The image must display both a clear ID photo (matching that of the account holder) and a clear/legible date of birth.