You can reset your password HERE.
Be sure to input the same email address that is associated with your account.
You cannot reset to a previously-used password.
Tip: If you don't see the email alert within a few minutes, it might have been redirected to your "Spam" or "Junk" folder by mistake -- so please be sure to check there, as well!
If more than one reset request is submitted, you’ll receive more than one email alert (each with a unique reset link).
Only the most recent link will work properly — if an older link is selected, you’ll receive the following error message: "Invalid or Expired Token”.
This error will also be displayed if your reset link was unused for more than 6 hours.
Simply try again, be careful not to request more than one reset link, and make sure you’re selecting the most recent one (if multiple were received).
I can no longer access that email address!
If the email address on file has been compromised and/or you're unable to access it to complete the reset process, we can help!
You'll need to email Customer Support either at firstname.lastname@example.org or using this form. Once we have verified your account for security purposes, we can update the email address on file so you can re-attempt the password reset.
PLEASE be sure to include the applicable details, listed below. This will help speed up the resolution process.
If you are a Premium/paying member:
Please verify the billing address associated with the account and/or the last transaction ID.
If you are a Standard member:
Please verify the date of birth and username associated with the account.
In addition to this, please include the following:
1) What is the old email address associated with your account?
2) What is the new email address you would like it changed to? (Note: the new email address cannot be linked to an existing account)