I'm getting an error message on the website or mobile app - help!


We're sorry to hear that, but we're happy to help!


Please provide us with a detailed description of the error, including: 

•What exactly you’re seeing

•What device you are using to access the site (make and model)


•Which operating system you are using (Windows, Mac OS, iOS/Iphone, Android, etc.)


•Which internet browser you are using (Google Chrome, Internet Explorer, Firefox, Safari, Dolphin, etc.)


Where possible, please include a screenshot or video showing the issue or error message

Once this information is sent to Customer Support, we can determine the best resolution!


What if I'm seeing an error regarding an "outdated browser" and cannot access the site?

For an optimized experience on SeekingArrangement, you will need to update your browser! Listed below are instructions on how to update each browser type:

Google Chrome - Version 34+

https://www.google.com/chrome/

Internet Explorer - Version 11+, Edge

https://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx

Mozilla Firefox - Version 24+

https://www.mozilla.org/en-US/firefox/new/

Apple Safari - Version 8+

https://support.apple.com/en-us/HT204416

Android OS - Version 5.0+

Go to your system settings to upgrade your Android OS



If you have an issue that is not explained in our FAQ sections, please contact Customer Support using the link above. We will reply within 24-48 hours.

Note: We do not offer customer support via telephone at this time.