In what situations is a refund not possible?

We will not refund credits if:

  • The user you contacted has an active (i.e. not deactivated) profile and simply chooses not to respond to your message. Credits open up the possibility of communication but are not a guarantee that a user will respond or go on a date with you.

  • You have already exchanged messages with the user.

  • You provide to or receive from the user any personal contact information (including but not limited to phone numbers, email addresses, chat screen names, social networking pages, personal websites, home/business addresses, etc.).

  • You have gone on a date with the user.