We will not refund credits if:
The user you contacted has an active (i.e. not deactivated) profile and simply chooses not to respond to your message. Credits open up the possibility of communication but are not a guarantee that a user will respond or go on a date with you.
You have already exchanged messages with the user.
You provide to or receive from the user any personal contact information (including but not limited to phone numbers, email addresses, chat screen names, social networking pages, personal websites, home/business addresses, etc.).
You have gone on a date with the user.