Why was my Premium account downgraded to a Standard account?


In this instance, we've likely encountered a billing error regarding the payment information we have on file. We're so sorry for any inconvenience or concern!

Premium subscriptions have a 24 hour grace period wherein we re-attempt the charge on your account. If the re-attempted payment is unsuccessful and this 24-hour period is exceeded, the account is automatically downgraded for the time being.
Please note: we will still re-attempt collecting the payment, even after the downgrade occurs.


If you've experienced this issue, we highly recommend  reviewing your billing information for accuracy, contacting your bank to further confirm any issues on their end, and always feel free to contact customer support at: support@seeking.com.